Managed Services - End-User Services, Management Services & Monitoring Services

Managed Services - End-User Services, Management Services & Monitoring Services
Proactive - we get "it" before "it" gets your equipment!
Peace of Mind - 24x7x365 Coverage. We've got your back!
Opitmization - Whether it is your equipment or your budget, we help you optimize your business continuity!

Managed Services
We offer a flexible managed services modeled to our customers IT needs. We provide the IT services they are interested in:

  • Network management, administration and monitoring
  • Firewall management
  • Server management and monitoring
  • Mobile Device management, administration and monitoring
  • AntiVirus and malware management, administration and monitoring
  • Desktop management and monitoring
  • Help Desk and remote support
  • Cloud backup implementation, administration and monitoring
  • Vendor management for patches, upgrades, licensing renewals, etc.
  • IT budget and management planning reviews


Infrastructure Design, Implementation & Maintenance

We can provide project plans for large and small infrastructure projects involving on premise server(s), virtualized servers, converged servers and advanced storage-area-network solutions. Our experience and expertise provide an efficient and cost effective implementation and maintenance solution to your IT infrastructure needs. We provide secure and compliant IT solutions so you don’t have to worry. We plan all of our customers IT projects with an eye towards the future IT needs and demands. So, our project designs and solutions are expandable and can grow with your business requirements. IT can now be a business grow enabler not a bottleneck.


VOIP (Voice over Internet Protocol)
We are an authorized ShoreTel provider. With ShoreTel we can develop a responsive unified communications solution for your business. We can offer a “hosted” or on premise voice-over-IP (VoIP) platform or a hybrid, a mixture of both for those companies with smaller remote offices where a “cloud” VoIP is more cost effective. Keep your office moving with you by forwarding your “office extension” to your mobile device(s), never miss an important call!

RFP (Request for Proposal) Development and Management

GSI can develop Request-for-Proposal (RFPs) for a variety of technology platforms We can manage the entire RFP process, including vendor response review, subsequent selection, and implementation overview.

Bond Management
We have worked with a variety of educational institutions and construction management firms to provide technology consulting for developing and managing a bond initiative. We can assist in the putting together the pre-bond technology budget, development of RFPs, providing vendor oversight and budget management for the technology implementation.
 
Cloud Backup and Business Disaster Recovery Platforms
The first step for protection of data is a reliable backup. GSI can provide a secure and reliable cloud backup for your critical data. We can assist your organization in developing a strategic business disaster recovery (BDR) plan so your business can continue after incurring a disaster involving critical IT processing and storage components. GSI can assist with developing “co-host” or “hot standby” server(s) recovery platform in the event of an interruption to the primary IT site.
 
Desktop Services
GSI has been successful in supplying qualified technicians for its customers for both long- and short-term projects. The lease term can range from a single week to a multi-year contract. With the complex nature of information technology, the cost to recruit and retain quality staff is often very difficult to do. We are responsible for maintaining the technical expertise of the leased technician, as well as, the overhead associated with an employee (insurances, training, paychecks, etc.)

IT Audit
Let us provide an assessment tool that your company can use for determining the state of good practices and control over your infrastructure and equipment. The results of the audit are often eye-opening and result in tighter practices for your technology fleet.

IDM (Identity Management)
It is not uncommon for an organization to have multiple software programs that require user information. Let us coordinate and synchronize demographic information that may be present in multiple databases within your company one time, so you don't have to spent time with multiple entry. In order to "coordinate" the information, it has to be controlled via policy based distribution management. Role based "entitlements" are established so that individuals within your company have access to the systems they need when they are added to a security group, user group or established as an individual with certain role based rights within the organization. Another feature of IDM is password control. Management of passwords for application system access can be a cumbersome task. By using a meta-directory methodology, GSI can help your organization streamline the provisioning of new employees and easing the password management job.

Wireless Survey
GSI will meet with your organization to outline the current and future expectations for the wireless network. We will conduct an onsite-wireless survey to measure the current wireless signals and plot recommended placements or adjustments to same. We will review the outcomes of the wireless survey with you and prepare recommendations for improvements for current conditions and future wireless access point deployment.

Network Survey
We can provide a complete and detailed network survey that will give your management a complete and detailed series of reports of the desktops, workstations and serves in operation. The reports will show the level of patches, versions and counts of applications installed, storage used and much, much more. The Network Survey will help your IT Department to develop a recommended hardware replacement schedule.

Our Services